Privacy Policy

Decibles Pty Ltd (ABN 90 634 189 745) trading as TixRocket

TixRocket, Decibles, Indianclubx, Bollywood Saturday, Mercii Bar, and associated event brands.

What this policy covers

TixRocket by Decibles Pty Ltd (“TixRocket”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, hold, use, disclose, and otherwise handle personal information when you use our website, ticketing platform, mobile applications, event services, venues, customer support channels, and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

This Privacy Policy explains:

• what personal information we collect and hold
• how we collect and hold it
• the purposes for which we collect, use, and disclose it
• how you may access or correct your personal information
• how you may make a privacy complaint
• whether we are likely to disclose personal information overseas

The kinds of personal information we collect

Identity & contact

• name
• email address
• mobile / telephone
• postal / billing address
• company name
• social media handle

Ticketing & transaction

• ticket purchases and order history
• event attendance and booking details
• payment status and identifiers
• refund / exchange history
• seating and package selections

Venue & event

• photos, video, or audio captured at events
• CCTV and security footage
• incident reports and safety records
• venue exclusion information

Technical & usage

• IP address and approximate location
• browser, operating system, and device identifiers
• pages viewed, clicks, and session data
• referral source

Marketing & communications

• email / SMS subscription status
• campaign engagement such as opens and clicks
• preferences and interests

How we collect personal information

We may collect personal information when you:

• create an account or purchase a ticket
• register for waitlists, promotions, giveaways, or event updates
• contact us by email, phone, social media, or webform
• attend events or enter venues using our systems
• interact with our website, applications, ads, emails, cookies, or analytics tools
• respond to surveys, competitions, or promotions
• deal with us as an artist, sponsor, venue partner, or contractor

We may also collect personal information from third parties such as payment providers, event organisers, marketing partners, and publicly available sources. If you provide information about another person, you must be authorised to do so.

Why we collect, hold, use & disclose

Purposes include:

• providing ticketing, booking, event, and customer support services
• verifying orders, payments, refunds, and fraud checks
• communicating updates, schedule changes, and notices
• operating, securing, and improving our platform
• venue safety, incident response, patron conduct, and legal compliance
• analytics, reporting, and general business operations
• sending direct marketing communications where permitted, with opt-out available
• creating advertising audiences using hashed customer data
• complying with legal obligations and law enforcement requests
• establishing, exercising, or defending legal claims

Cookies, marketing & advertising

We use cookies, pixels, SDKs, and similar technologies to keep our site functioning, remember preferences, understand traffic, measure campaigns, personalise content, and improve security. You can control cookies through your browser settings.

We may send you emails, SMS, or push notifications about events, presales, offers, and venue announcements. You can opt out using the unsubscribe link in emails, by replying STOP to SMS where available, or through your account settings.

We may also use email addresses and phone numbers, in hashed form, to create matched or custom audiences with Meta and other advertising platforms for promotional purposes. We do not sell personal information.

Event photography, videography & venue surveillance

Our events and venues may be monitored or recorded for safety, security, and promotional purposes. This includes photography, videography, and CCTV. By attending an event or venue, you acknowledge that your image and voice may be recorded and may be used for promotional, archival, security, and commercial purposes. If you have concerns about identifiable promotional use, please contact us.

Disclosure, overseas & data handling

We may disclose personal information to payment processors, ticketing and cloud service providers, marketing partners, venues, security providers, professional advisers, and government agencies where required or authorised by law. We take reasonable steps to ensure service providers handle data appropriately.

Some service providers may store or process data outside Australia, including in jurisdictions such as the United States, Ireland, Singapore, or India. We take reasonable steps to help ensure personal information is handled consistently with applicable privacy requirements.

Payment information is processed by third-party payment providers such as Stripe, Razorpay, or similar processors. We generally do not store full card details on our systems.

We hold personal information in electronic systems, cloud services, CRM tools, and venue security systems. We use measures such as SSL encryption, access controls, monitoring, and deletion practices to protect personal information. However, no system is completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, after which it is destroyed or de-identified unless retention is required by law.

You may request access to or correction of your personal information by contacting us. We may need to verify your identity before processing the request. If we refuse a request, we will provide reasons where required.

If you wish to make a privacy complaint, please contact us with the details. We aim to acknowledge, investigate, and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Children, minors & changes

Our Services are not primarily directed to children. Where a minor’s information is provided to us, we expect that a parent, guardian, or authorised person has the authority to provide that information.

We may update this Privacy Policy from time to time. The latest version will be published on this page. Your continued use of our Services after an update constitutes acknowledgement of the updated policy.

Contact us

TixRocket by Decibles Pty Ltd
ABN 90 634 189 745
Email: info@tixrocket.com
Phone: +61 4 22 22 44 33
Website: https://tixrocket.com