Privacy Policy

TixRocket by Decibles Pty Ltd (“TixRocket”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, hold, use, disclose, and otherwise handle personal information when you use our website, ticketing platform, mobile applications, event services, venues, customer support channels, and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

This Privacy Policy explains:

• what personal information we collect and hold
• how we collect and hold it
• the purposes for which we collect, use, and disclose it
• how you may access or correct your personal information
• how you may make a privacy complaint
• whether we are likely to disclose personal information overseas

We may collect personal information when you:

• create an account or purchase a ticket
• register for waitlist, promotion, giveaway, or event updates
• contact us via email, phone, social, webform
• attend events or enter venues using our systems
• interact with our website, apps, ads, emails, cookies
• respond to surveys, competitions, promotions
• deal with us as artist, sponsor, venue partner, contractor

We may also collect from third parties (payment providers, event organisers, marketing partners, public sources). If you provide information about another person, you must be authorised to do so.

Purposes include:

• providing ticketing, booking, event & support services
• verifying orders, payments, refunds & fraud checks
• communicating updates, schedule changes & notices
• operating, securing & improving our platform
• venue safety, incident response, patron conduct & legal compliance
• analytics, reporting & business operations
• sending marketing (opt-out available)
• creating advertising audiences (hashed customer lists)
• complying with legal obligations & law enforcement
• establishing or defending legal claims

Cookies & similar tech: We use cookies, pixels, SDKs to keep site functioning, remember preferences, understand traffic, measure campaigns, personalise content, and improve security. You can control cookies via browser settings.

Direct marketing: We may send you emails, SMS, or push notifications about events, offers, presales, and venue announcements. Unsubscribe via link in emails, replying STOP, or account settings.

Advertising audiences: We may use email/phone (hashed) to create matched audiences with Meta and other platforms for promotion. We do not sell personal information.

Our events and venues may be monitored or recorded for safety, security, and promotional purposes. This includes photography, videography, and CCTV. By attending, you acknowledge your image/voice may be recorded. We may use media for promotional, archival, security, and commercial purposes. Contact us with concerns about identifiable promotional use.

Disclosure: We may share with payment processors, ticketing/cloud providers, marketing partners, venues, security, professional advisers, and government agencies where required. Service providers must handle data appropriately.

Overseas disclosure: Some providers store/process data outside Australia (likely USA, Ireland, Singapore, India). We take steps to ensure consistent handling.

Payment information: Processed by third parties (Stripe, Razorpay etc). We generally don’t store full card details.

How we hold & protect: Electronic systems, cloud, CRM, CCTV. SSL encryption, access controls, monitoring, regular deletion. No system is 100% secure.

Data retention: Retained as long as necessary for purposes described, then destroyed or de-identified unless required by law.

Access & correction: Request via info@tixrocket.com. We may verify identity. Refusals will include reasons.

Privacy complaints: Send details to info@tixrocket.com. We acknowledge, investigate, respond within 30 days. If unsatisfied, contact OAIC.

Children and minors: Services not primarily directed to children. Where a minor’s info is provided, we expect parent/guardian/authorised person has authority.

Changes to this policy: Updated version published at https://tixrocket.com/privacy-policy. Continued use constitutes acknowledgement.